FAQs

Upon entering the ABC PrintRoom web site, select the Login/Register option. Then select the Register option and you will be prompted to complete and provide the necessary information for creating an account. 

You can check your order status by selecting My Account. Here you can view all past and current orders as well as order status which can be viewed in the Status column. 

We try our hardest to help if any of our customers are experiencing issues or having trouble. If there is an emergency, get in touch with our Customer Service team and we will try our best to work with you to find a solution.

You can cancel your order only if it has not been assigned an order status yet. You can check your order status in your online account. If you would like to cancel your order please contact our Customer Service team as soon as possible or go to My Account, select View under the Action column for the order you are interested in canceling. You will then be redirected to your Order Details page and here you can select Request for Cancellation. Please note, just because you request cancellation does not mean it will be approved. 

Unfortunately you cannot make changes to an order once it has been placed. You can cancel your order if it has not been assigned an order status yet. You can check your order status in your online account. If you would like to cancel your order please contact our Customer Service team as soon as possible. You can then replace your order with the changes you would like implemented in the new design. 

To update your account information, simply sign in to your account via the Login option. Once signed in you will select My Profile under My Account to change any account information regarding personal information. You can change your shipping address/addresses on file by selecting Shipping Address under My Account and adding or changing the appropriate information. 

You can change your password at any time by selecting Change Password under My Account. All you will need to do is enter your current password as well as your new password twice for confirmation. 

You can find all past and pending orders under Orders in the My Account selection. You can also view all past designs under Portfolio in the My Account selection. 

You can reorder any past purchases by selecting Orders under My Account. Here you will find a Reorder Design option for all past orders for easy one-click reordering.

Due to the nature of the products, no returns can be made once an order is assigned a job status and/or shipped. Any claims for defects, damages or shortages must be made in writing within Two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise, paid for at the customer’s expense. We will not replace the order if it is determined by us that the order was misused or mishandled by the customer or part of the order was used by the customer and part of the order is being returned.

With respect to any printed material which has a material defect, our liability is limited to reprinting the product, a refund to the lesser of amounts paid by you for the defective product or One Hundred Dollars ($100).

We accept the following credit card types: American Express, Discover Card, MasterCard and VISA.

US sales tax will be charged on a state-by-state basis depending on the sales tax rate in the state where your order is being shipped. 

While we take your privacy and security extremely seriously, in the event you have a charge on your credit card statement from ABC PrintRoom that you do not recognize, please call us immediately at 202-559-7454. Please do not email us any debit/credit card account information. 

To take advantage of a promotion or special offer, enter the Coupon Code in the applicable field during checkout when placing your order. Once applied, your order total will be instantly updated with the discounted amount. 

If you receive an error when attempting to apply a Coupon Code, please check that you are spelling the code correctly and the code’s expiration date. If a Coupon still isn’t functioning correctly once you have verified both the spelling is correct and it is being used prior to the expiration date, it is possible the product you are attempting to purchase is not eligible for that promotion or special offer. If a Coupon Code does not function when entered, it means the product at issue does not qualify for the promotion or special offer, or the offer is expired; this determination is final.

A coupon code cannot be combined with any other promotion, special offer, discount or reward offered by ABC PrintRoom. If you enter a Coupon Code or take advantage of a promotion, special offer, discount or reward, you will not be able to enter another Coupon Code or take advantage of any other promotion, special offer, discount or reward. 

Coupon Codes cannot be retroactively applied against orders already placed with ABC PrintRoom. 

The timeframe between placing an order and receiving an order for a customized product is a combination of processing, printing production and shipping time. Most paper products can be produced in 24-48 hours, while some products like signs and banners can take a bit more time. Shipping within the continental United States can take anywhere from 1-7 business days depending on the selected shipping method though we do have expedited shipping options available if you need your order in a timely manner. 3-10 business days is, in most cases, the time to allow for receiving your order.

We do offer expedited shipping but please keep in mind this does not expedite the processing, printing and production time for your order, just the time in transit. 

We offer shipping through FedEx.

Yes. As we use USPS shipping services, sending to PO Boxes is not an issue. 

At this time we do not offer the option to ship via your own shipping account. All orders must be shipped out using ABC PrintRoom shipping accounts.

If you are uploading files to ABC PrintRoom, CMYK color mode will convey the most accurate colors from design to printing. If you are uploading an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your printed product.

RGB: this term stands for RED, GREEN, BLUE, each color can be represented between the number Zero and Two Hundred and Fifty Five (255). RGB is an additive color model which means you start with no white or black and then mix together red, green and blue in different combinations to create the different color variations you desire and to produce light. When all three colors are added together it makes white light. These RGB color pixels are used on your phone, television and computer screens to produce the images you see.

CMYK: this term stands for CYAN, MAGENTA, YELLOW and BLACK and are represented by values between Zero and One Hundred (100). This is the color model most commonly used in the printing process. Unlike RGB which produces white when all of the colors are mixed together, CMYK produces black when all combined. CMYK is a subtractive color model, the more color you add the darker the output color gets, i.e. subtracting the amount of light reflected from the paper. Printing with CMYK uses Halftoning where tiny dots of each color are placed on white paper, and the dots, patterns and colors are small enough that when put together we see them as solid colors which creates the final image.

Due to these differences, the colors you see onscreen may differ from the colors you see printed. Images you see on a screen makes color with light while images on paper gets its brightness from the white paper it is printed on. Reproducing colors from one color model to another can also be difficult as the color gamut (a certain complete subset of color a color model can reproduce) is different for each model. The CMYK color gamut overlaps the RGB color gamut but doesn’t reach the same bright colors. This is why the color on your images might look slightly duller once printed. 

We absolutely understand the frustration of designing a product online, only to receive your final product and discovering the colors aren’t quite as you’d hoped. At our own state-of-the-art printing facilities we work tirelessly to match on-screen RGB colors to printed CMYK colors as closely as possible. Our extensive quality controls serve as an additional line of defense to ensure there is a minimal variation as possible between your on-screen design and printed order.

Of course! Just upload the assets you would like to use directly to our ABC PrintRoom online design studio and utilize our online layouts and tools to create the design you desire.

If you’d like to fully design your product and upload the completed work just refer to our size guidelines for each product to make sure your final product will be exactly what you are looking for. 

Our file upload system is designed to accept single page uploads most successfully. If you have a multiple page file where you are unable to separate the pages, please contact our Customer Service Representatives for assistance. There are also many free online platforms that aid in splitting file pages. 

Your image will appear in our editor and digital proof the same way your product will look when printed. If upon upload or preview your image is blurry or pixelated, it is an indication that the asset you have uploaded is not a resolution high enough to support a clear design. Keep in mind that scaling an image can affect clarity. If you have any concerns regarding print quality, please contact a Customer Service Representative.

We cannot remove watermarks from images as this designates that an asset is protected. To upload an image to ABC PrintRoom you must have the appropriate rights to that image and any asset you want to incorporate into your product’s design and represent that you will not be infringing on any trademarks or copyrights of others. To obtain a non-watermarked asset, please contact the owner directly.  

Full Bleed: this term refers to the images that extend to the very edge of a document. In order to prevent an unwanted white border from appearing at the edge of your documents, make sure to extend any background image/colors/design to the absolute edge of your work.

If you are working in an illustration program or photo editing program (Adobe Illustrator, Adobe Photoshop, Corel Draw, Corel Photo-Pain, InDesign, etc.) make sure to create your document at the full bleed size (1/8" past the trim mark on all sides). By doing this you will prevent any white edges from appearing at your borders once the final product is trimmed.
 

Trim Size: this term refers to the amount of an image that will absolutely appear on your final document and is completely safe from being cut off during the trimming process. The trim size will be indicated by the dashed inner border on your document when creating in our editor, and this is roughly 1/8 of an inch from the edge of your document.

If creating your document at the trim size we recommend you include a specified amount of bleed for your product (.125”). If creating in a layout, illustration or photo editing program, when you export your document as a PDF for upload to our site make sure to include the bleed in your output settings so the final uploadable PDF doc. is at the full bleed size for whichever product you are designing for.

When creating a document that bleeds, be sure to extend your background image/colors/design no less than 1/8 of an inch (.125) past the trim marks on ALL sides.

While printed samples are not available for our products, you will always be able to view a downloadable proof of your design prior to checkout. We provide PDF files as electronic soft proofs. These digital proofs intend to show you the layout and design elements of your job, but cannot be a guarantee of color accuracy. Anytime during the design process you can download a proof by selecting the Preview button at the top right corner of our editor or in the Product Options step you can select PDF Preview to view a proof of our design. Once an order is placed, you can view proofs of any past orders by going to Portfolio under My Account and selecting PDF Preview. 

QR stands for "Quick Response" and this is a matrix-shaped, computer generated barcode that contains text and information. This code is most commonly used to deliver vCards, direct to website URLs, emails and telephone numbers. The code is scanned via a phones camera or webcam and the information is quickly and easily retrieved. 

To scan a QR Code, you must have a camera phone or computer with camera capabilities as well as certain specialized software. A lot of code-reading software exists, but each one will work seamlessly for the most essential purposes of your QR Code. For each you will launch the application, point the camera at the QR Code and watch the magic unfold!

Generating QR Codes on ABC PrintRoom couldn’t be easier. Once you have your ABC PrintRoom account all you’ll need to do is click on My Account and select the Manage QR Code option. Here you can name your specific QR Code, select the type of Code you would like (i.e. where you would like it directed) and provide the information to where the code should link. Your QR Code will then be saved in your account for use on any product moving forward. 

Reading QR Codes relies on the contrast between the white and black sections being scanned. Technically it is possible for a QR code to be scanned when the code has a different background color but it drastically reduces the chances that your camera will be able to read the Code. ABC PrintRoom will always create your Codes in black and white to ensure the highest possible success rate for scanning. 

This white box is referred to as the “quiet zone” and is the region designated to help the QR scanner you are using differentiate between the actual code and the area that is not. Without the white box space your code cannot be scanned. 

We are so sorry but once your QR Code is printed it is then fixed and cannot be changed. 

Chrome, Safari, Windows Explorer

We have an estimation team that can check and see if we can do the job. If we can we will send you a quote within 1 to 2 business days depending on the job’s complexity. All you need to do is contact our Customer Service team with the job information and specifications. 

EDDM is an affordable targeted advertising service created by the United States Postal Service that allows the customer to map their marketing mail audience by several factors including income, age and household size.  Through ABC PrintRoom's EDDM mapping tool, customers can search by zip code and USPS carrier route to find the best possible customers for your business, whether that’s re-engaging current customers or finding new ones.  Our mapping capability is an easy and effective tool perfect for businesses large and small.

Every Door Direct Mail is a popular marketing tool utilized by businesses large and small that want to reach out to local communities and surrounding areas. It is particularly popular among small businesses, restaurants, retailers, medical practices, insurance agents, the automotive industry, car washes, realtors, electricians, plumbers, churches and much more.

Turnaround time can vary based on the processing, printing, production and shipping process associated with each individual order. Generally, the process from print to delivery into mailboxes can take 3-10 business days. 

You have the power of precision selection in the EDDM process. With our easy to use mapping technology you are able to select your desired zip code and target your specific mail delivery areas through USPS carrier routes. Targeted precision has never been easier.

A postal carrier route is a group of mailing addresses utilized by USPS to deliver mail to a specific area. Carrier routes aid in delivery efficiency and while they are similar to neighborhoods, there can be many routes within a single zip code. 

Not to worry, our handy mapping technology is here to help.  Utilize our online mapping tool to gather mailbox counts of carrier routes in your desired delivery zip code.  Just use your cursor to hover over any route you would like to know more about.  This will activate an instant count of the mailboxes on the designated route as well as a breakdown of mailbox type (residential, business & PO Box).

With our EDDM mapping tool you are able to designate delivery to all address within a delivery route or residences only.  We will provide a breakdown of exactly how many residences and businesses are located along your selected route.  While you can opt out of sending to businesses along your selected carrier route and send to residential only, you cannot opt out of sending mailers to PO Boxes. 

There is no guarantee response rates or results for direct mailers. As with most marketing initiatives there are many factors that can affect your response rates.  These factors might include your local reputation, local competition, local economic factors, supply and demand and much more. While all of this might be true, the EDDM service is still an extremely effective method of reaching potential customers as well as re-engaging previous customers at a fraction of the cost of traditional marketing ventures.

With ABC PrintRoom’s full service EDDM process we take care of the whole process for you! We print, we package and we deliver.  All you have to do is choose a template and pick your desired routes from the comfort of your own home or office.

With our full service EDDM service we take care of processing, delivery and purchasing of postage. Our templates will include our indicia and guide for where to position return address information. 

Our full service EDDM includes the mapping tool and route selections, USPS processing and paperwork, bundling, facing slip preparation and insertion, packaging and delivery to USPS.